We wanted to provide an update as our team continues to work to understand the complete impact of a new release that was made a few days ago. Our development team made a change in how sellers were opting out for the shipping assessment fees. The change was to auto opt out sellers who were connected via our API through one of our shipping partners. That is why you no longer see the opt out section in the seller section of the site. In doing this it caused a bug that we are looking into. Please be assured that anyone who is truly exempt and was charged will get a full refund back to their credit card and if a charge was posted to their account, it will be removed. We will provide a further update once our investigation is complete.
As always, if you have specific questions regarding your Bonanza account, please feel free to contact our support team directly by using the “Help” drop down menu at the top of any Bonanza page, or by sending us an email to [email protected].
Thanks.
|
BonanzaBrandon Bonanza Staff See BonanzaBrandon's booth |
Viewed: 240 times
Asked: 8 days ago
Latest response: 5 days ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
