How do stripe and amazon handle a chargeback or when giving a refund to a customer?

I had a customer’s package that was delayed. The customer used Stripe to checkout with.

I thought at one point I’d have to do a refund. This caused me to question how Stripe would have handled my business transaction with them. Would Stripe (or even Amazon) have charged me a fee for giving a customer a refund? Would it have been a ding on me?

Thanks,

Sharon

asked 4 months ago

2 Answers

This is an official Bonanza response.

Hello EmpressDepot,

Thanks for your question. I think this would be a great question for the Stripe support team. You should be able to reach them directly from the Stripe website.

https :// support. stripe. com/

If you have any other questions or concerns just let me know.

Thanks!

answered 4 months ago

1 Comment

EmpressDepot says: October 19, 2023

Thanks for the link Brandon. Do you have one for Amazon?

To my knowledge, Stripe doesn’t charge you a fee to process a refund to your customer. They may withhold from you, the actual processing fees for processing the payment; but would still refund to your customer, 100% of the amount charged.

answered 3 months ago

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