Meet Bonanza's Support Team

Hello Bonanza Community! Jackson here, reaching out on behalf of our amazing Support Team at Bonanza. The first thing we want to say is “thank you!” Thank you for being a huge part of what makes Bonanza the most unique, community-focused, and friendliest marketplace online. Thank you for recognizing this team as the best Support Team in e-commerce. We were (and remain) “over the moon” after seeing those results. While we are proud of your feedback, we understand that we have a long way to go to better care for your businesses.  You are the lifeblood of this company, and we're lucky to be able to work with you each and every day.  

For those of you we haven’t met yet, I’d like to tell you a little about our team!  First of all, contrary to some claims out there - we have no robots.  In fact, we have a dedicated team of breathing, thinking, and caring agents ready to offer our expertise when called upon. Our agents all manage booths on Bonanza and we enjoy purchasing from our sellers through a process called “dogfooding”. Our agents have an average of over 3.5 years of experience with Bonanza, meaning they’ve seen it all! 

We’re Glad to Meet You!

Brandon, Happiness Producer - I grew up and still live in western Washington. My hobbies include video games, hiking, reading books, and watching movies & TV. The Rock is my favorite actor.

Brianna, Happiness Producer - Born and raised in the PNW (Pacific Northwest), a certified cat lady and bookworm! 

Jackson, Head of Customer Support - PNW born and raised! Love discovering new music, diving into a new book, and watching my favorite sports teams let me down each year.

Judy, Triage Maven - I am from the Land of Ah's (Kansas), although I was born and raised in Missouri. I have three grown kids and 7 grandkids. Live on 100+acres with horses, geese, and other critters. I love working at Bonanza and with the Bonanza sellers & buyers. Helping others succeed and excel is one of my passions.

Justin, Support Analyst - A Pacific Northwest native and outdoor enthusiast. I'm a huge sports fan, I love coffee, and I'm always on the hunt for my next travel destination.

Wanda, Happiness Producer - I am from the great “ShowMe” state of Missouri! I have three grown kids and my pride and joys; My Grandkids … “Happy Happy”. I love working at Bonanza and to be given the opportunity to do what I truly love to do, that is to be a help and provide encouragement every day!

We’re Here for You

Our dedicated team constantly monitors our inbox and responds to feedback and messages as quickly as possible. We greatly appreciate your patience for those rare instances when our replies are delayed longer than expected. Rest assured that we are working as hard as we can to ensure your Bonanza experience is a good one. Every day we aim to create a better experience than the day before. We're always happy to hear from you at [email protected]. 

We thank you for your continued support of Bonanza and look forward to working with all of you as we head deeper into the calendar year. Here's to a much better (and healthier) second half of 2020 and beyond!